ARN American Rheumatology Network Business & Operations Consulting

Sample scenarios (illustrative only).

These anonymized examples are composites to protect confidentiality. They show the types of business and operations challenges we help address.

Sample scenario

Stabilizing intake-to-scheduling workflows

A specialty clinic group struggled to keep referral, intake, and scheduling steps aligned across locations.

  • Mapped current intake workflows and handoffs
  • Defined a single, shared set of steps and roles
  • Introduced exception tracking and simple metrics
Sample scenario

Clarifying revenue cycle accountability

A leadership team needed clarity on who owned which business-side billing tasks.

  • Built a RACI matrix for key activities
  • Aligned internal and vendor responsibilities
  • Defined cadence for backlog and aging reviews
Sample scenario

Introducing a monthly operating review

A professional services firm lacked a consistent rhythm for reviewing work-in-progress and staffing.

  • Designed a simple monthly review agenda
  • Outlined 4–5 key non-clinical metrics
  • Created templates for leadership reporting